Although every Guardian Ventures order is carefully inspected, packaged and dispatched to minimise the risk of damage in transit, we understand that occasional issues can arise.
If your order arrives damaged, please notify the Guardian Ventures Customer Services Team within 48 hours of delivery.
To help us assess the situation as quickly as possible, please email orders@guardianventures.uk with:
- Photographs of the damaged product(s).
- Photographs of the packaging, where relevant.
- Your order number and a brief description of the issue.
Once we’ve reviewed the information, a member of our team will contact you promptly to discuss the most appropriate solution. Depending on the circumstances, this may include replacement materials, a partial credit or another suitable remedy.
Our priority is to resolve any issues quickly, fairly and with the minimum possible disruption to your business or project.